Unable to shoot between open spaces in the rails

[bouncer]

In the server we play on, you cannot shoot throught the open spaces in the rails. For example: in Ramegen where the balcony is on the axis side....if a player is crouched down you should be able to shoot him through the open spaces in the rails or the person crouched should be able to shoot players approaching. Also cannot shoot through the rails on the stairs either. This isnt the only map that is like this. Any instance of rails and open spaces is blocked like a shield. This is annoying and not what I consider realism. I have talked with serveral admins and they have no clue why this occurs. Recently the ISP just re-installed the game on the game server to see if it fixes and it didnt. Someone that can relate to this situation could be a big help. No forums or any other resource can provide an absolute answer. I am sure its the files inside the pk3 would need the editing.....the rails i refer to are the ones on for example:....ramage, the balcony that looks out to the axis spawn area and also the wooden stair case rails inside the house......southern france, both bridges that have railing and all the balconies that have railing......starlingrad, the medal rails thats on top of the stairs from the backside.....algiers, both sets of railing from the center squad area and the railing on the balcony at the end of the alley.....thats all i can think of right now but if i you can help me on which files in particular need to be edited would be highly appreciated. remember, this is all a default installation and nothing custom about the maps....they are all stock maps and its not the metal railing itself i want to shoot through....the railing bars are connected..........its the visible open spaces between the railing that anyone should be able to shoot through......for instance, if you were crouched down behind the railing....i would be able to see you clearly cause of the open spaces and hit you with a bullet...this has to be a issue that can be solve with a an editing answer. the only thing is to make sure the edit doesnt turn it into a custom map. Thanks, please help!!!

EA is unable to resolve after many attempts and sensless replies by them. It would be nice to see it could be done here.

[Druid]

This question has been asked before here and on other forums.
So far no one has been able to answer it.